Pet Resort Facility

Very kind, respectful, and professional during very stressful times. They deal well with both animal health and people's emotions.

Brought our conure, an exotic bird, in for an ER visit on May 1, 2026. He was lethargic, laying on his belly, and has/had a bent tail feather that seemed to be causing pain. Bloodwork at $181 was taken and we were told that the results should be back within 7-10 days. It is now 15 days and we have called in several times. We were told that messages would be left with the doctor. Today, I called and was told that the external lab results take time and that the vet is going to be OUT next week. Our concerns will be referred to another vet. Spoke to receptionist and left VM with Adele. I told them that they need to break their contract with this lab. I also stated that I want a refund if they are not going to be able to give results. We went for ER care. We have a right to expect prompt results in case there is something treatable for our beloved pet.

Took my dog for strange hacking as if something stuck in her throat. It stopped when her head was down but as soon as she raised her head it started again. They had to sedate her d/t anxiety issues. Blood test indicated enlarged heart. They told me they sent the xray to be read by radiologist. He said no enlarged heart. The vet disputed the findings of the radiologist. She's not had that hacking sound since and don't know what caused it. When they brought her out to me she was still quite sedated, fell over, unsteady. I questioned the vet Tech and was assured she was fine. She either couldn't or wouldn't drink water or eat. She didn't drink water for 2 days. That's resolved, but she now has liquid stools and poops in the house. I have no idea what they really did to her. Otherwise she seems normal. Iam astounded by the high amount of negative reviews this practice has. Iam surprised they're still in business. Will not be going back. Wish I had read these reviews prior to going over there

I love this place and will go no where else, the staff are all kind , friendly and amazing. They pricing is also very reasonable for the level of service and care you give

I don't understand how this place has so many good reviews. We took my dog here for an emergency (she was having frequent vomiting and diarrhea). They took an X-ray, said they found nothing, and sent her home with no medication, X-ray follow-up, or continuity of care. When we took her to our regular vet's office during normal business hours, she was diagnosed with colitis, with significant findings on a repeat x-ray, and needed to be hospitalized. When speaking with others, they shared similar experiences of neglect at Quakertown. I'd definitely think twice before sending my pet here and will go elsewhere if my dog has a future emergency, especially because they charged us $735 for nothing, and we still had to get additional care.

At our worst time, the best people stepped forward. Dr Heidi Free, Tim and the whole team, from immediate arrival, to the communication overnight was exceptional. The attitude, professionalism, friendliness and care shown by gave us immediate confidence that our dog was in great hands. Thank you to everyone. An incredible experience at a really tough time. You were phenomenal. Stella Kelly