Pet Resort Facility

I bring my dog Winter to Quakertown Vet to see a board certified behaviorist because of severe anxiety and fear. So far my experience with Dr. Wilhelmy has been very good. She's extremely nice and listens to everything you have to say. It is pretty expensive to see a behaviorist but thankfully I have pet insurance. I can't comment on other vets or services there since I see a specific person.

They were rude and nasty to me. I brought my dog there and they never called me to tell me when he was ready. I took him for a hair cut and they sent him back all disastrous then had the balls to say it was my fault and he was aggressive but he is the friendliest pup ever . They are nuts. Then I called for his medical records bc since I complained they told me not to come back and never answered me to give me his records. Now my poor dog has a rash ever since they shampooed him which who knows what and cut his hair like a hacksaw. Oh and bc of their horrible haircut he had cuts , when I sat him on my lap I noticed blood that came from his paw. Now he won’t stop licking his paws. RUN FROM HERE DONT BRING YOUR PETS. Let me provide an update after their treatment the poor pup ended up with a BACTERIAL INFECTION ON HIS SKIN. With the horrible cut and wash they gave who knows if their items are clean!

I discovered Quakertown Vet when my 19 year old cat was found after having spent 3 weeks outside. I wanted him to be seen immediately, and Quakertown Vet was able to accommodate same day. Their emergency cost was VERY reasonable, and they aren't like other places where they wanted payment BEFORE they even saw my pet. 2 years later and we had to have our same, now 21 year old cat, put down and we brought him back here. They did not charge me an emergency fee and told me they would bill me for the service that day. I had Gizmo cremated and he was returned to me in under a week. Not only did he come back in a nice box, but I received paw prints, nose prints and two glass bottles with his fur in it. It was amazing. I now have two new cats, Luna and Loki, that have both been seen here and I will continue to bring them for their yearly visits for the rest of their lives!

Got to see a vet quickly for my sick dog. From phone call to bringing in Chico to see a vet everything was smooth, professional and efficient. The place is clean and staff nice and courteous except for one. The tests took 2 hrs longer than we were told and no one updated us during the waiting period. However, when they finally got back they were courteous and nice and the information thorough so we could make informed decisions. I removed 2 stars because some man said he would get back to us and disappeared...totally gave a different aura and energy from the rest of his team mates. Secondly, rates are 30% to 50% higher than other vets.Had to find someone else an hour later to ask what was happening. All said, I would have given a 5 star except for this. Hope I don't get to go back cause Chico is getting better each day.

People are very friendly and the docs are very thorough.

I have been taking my pets here for emergencies for years. But I just had an emergency with one of my baby kittens now take it that i live 2 hours away from this facility and no other facility closer to were i live. I have always spoke kindly about this practice but this last experience im left with questions. I was on the phone trying to get through to them about bringing my kitten in to the ER so I followed the phone prompts and no one answered i left 6 messages no ever called back so I packed my baby up and hoped they could see him i kept calling all the way through the 2 hour drive. I finally got through that a human picked up I was 10 minutes away at that point spoke to Stacy told her of my situation she said she was transferring my call to a tech well it went right back to me being put on a the same call in line i was on for 2 hours trying to get through. So we got my baby into the ER I do understand that there are more serious things going on in the er but to not pick up the phone for 2 and a half hours come on especially for a baby kitty you are trying to save. So we didnt mind waiting our turn no problem. So the next day I had a question about my baby's medicine so I called in starting at 9:30am I get the same phone issues its now 10:30 am and I have left a message still no reply and they are not picking up the phone again. This is an emergency place and your on hold for this whole time. The staff are wonderful people the doctors are great I really dont want to have to take my kittens in an emergency that would be 3 to 4 hours away. The regular vets are not open on weekends so I have no choice but to use the ER service. Please someone change your phone system to work better. I really like this ER for any of my pets but Im at a loss for the phone service yous have.

No one ever wants an emergency situation with a pet, but if it happens, this team provides excellent and efficient care. You can call ahead to get your pet on the queue. The vet spoke with me at length and discussed possibilities so we could determine a treatment plan for my girl. She gave additional medications to be on the safe side and cover any contingent infections, and one of the medications is helping her feel better. She helped me get an ultrasound appointment asap, so hopefully we will soon know more and develop a long term plan going forward. Also all the helpers at the front desk are knowledgeable, kind, and patient, and understand the stress and worries of a pet parent going through medical challenges.