On April 10, 2026, we brought our cat to Quakertown Veterinary Hospital for a sedated dental exam due to pain. What occurred that day was unacceptable, unprofessional, and resulted in a medical emergency caused while our cat was under their care.
From the moment we arrived, staff behavior was inappropriate. While sitting in the waiting room, we overheard front desk staff openly talking about other clients and their animals in a disrespectful and mocking manner.
After being taken to an exam room, our cat was brought to the veterinarian in another room. While waiting, we overheard staff in the hallway complaining about another patient—a frightened dog—saying it “wouldn’t shut up,” that they put a muzzle on it, and that its whining was “irritating.” This showed a complete lack of empathy for animals in distress.
We were later told a sedated dental exam with X‑rays should be done. We were given an estimate of around $700, which we agreed to without hesitation. We were told the procedure would take about an hour and a half.
Before stepping out briefly, I informed the front desk we would only be gone a few minutes. I was then asked to sign a resuscitation consent form, which I did because our cat is family.
Within three minutes, I received a call saying our cat had gone into cardiac arrest under sedation and CPR was being performed. We returned immediately.
While waiting for the veterinarian, we overheard staff in the hallway joking about CPR, stating they “had a really fun time” performing it—while our cat was fighting for her life. This was disgusting and inexcusable.
The veterinarian eventually told us she believed our cat had undiagnosed heart disease, despite:
No prior symptoms
A lifetime of good health
Normal bloodwork performed just two days earlier
We were advised to leave our cat hospitalized overnight. Given the behavior we witnessed throughout the day, we did not trust this facility and chose to take our cat home to be with her family.
At checkout, we were told we received a $111 discount, yet our bill was over $800, including $689 for CPR and emergency drugs. We were told this was acceptable because we signed the resuscitation consent—even though the cardiac arrest occurred under their sedation during a non‑emergency procedure.
We were charged hundreds of dollars for a life‑threatening event they caused, while staff laughed and joked in the hallway.
This hospital demonstrated:
No professionalism
No compassion
No respect for clients or animals
No acceptable standard of care
I strongly advise anyone who loves their pets to seek veterinary care elsewhere. After reading other reviews, our experience matches what many others have reported almost word for word.
