We had a very disappointing experience at Quakertown Veterinary Clinic with our dog, King, on September 11.
We arrived with an emergency, but the receptionist remained on the phone while we waited in the lobby before King was taken in. It felt like there was little urgency during a very stressful situation.
Before any treatment, we were required to sign off on an exact amount. We paid $1,018 at checkout, so being told afterward that we owed another $47.56 for medications was frustrating. I have asked why that charge was not included in the amount we approved.
King was showing symptoms that raised concerns about pancreatitis, but no testing for pancreatitis was performed during that visit. Later that same night, with the same symptoms still unresolved, we had to take him to another emergency veterinarian, where he required hospitalization. We did not use Quakertown’s take-home medications.
I have requested a review of his care and charges, consideration of a refund, and accurate billing documentation for our pet insurance claim. The clinic has referred my concerns to its medical director, but there is no resolution yet.
Between the initial wait, leaving without answers about his symptoms, needing emergency care again that night, and the unexpected additional bill, this was an upsetting experience. I will update this review when the clinic responds.
